5

Great repair service, thanks!!

5

Excellent service. Professional staff and quick repair.

5

Here's the story. I'm an owner of a 1989 Jeep Cherokee Limited now for 19 years, being the third owner with 109,633 miles. The brakes failed on the vehicle on November 7, 2018 on Staten Island. I went to, and believed was my trusted auto mechanic for three years on the Island. They diagnosed the hard braking pedal to the ABS. Being that the car is 30 years old, finding a part would be challenging to say the least. They kept the vehicle for 4 weeks in their gated lot until after a week or so I inquired to progress made. None. I was told to go online and search for the ABS assembly, found a site that said they had the part, ordered it and had it sent direct to the mechanic... After the passage of another week, I inquired and was told it was the wrong part for another vehicle. I sent it back, paid for shipping and received a refund some weeks later. The vehicle was looted in the gated outdoor garage, the battery went dead as the glove compartment door was left open and the light trickle drained the battery. No one at the garage even noticed until I showed up to start the car and inquire to the status of any progress. Nothing. I took the car and decided to try another mechanic that a friend used. That mechanic bleed the brakes and determined it was the brake master cylinder. Now the brakes went soft. Two attempts to get the part failed, sending the wrong component. The mechanic recommended getting rid of the vehicle. I had intentions of donating it, and at this point, that was now the goal... Before doing so, I walked around the neighborhood to give it one last try and found Island Car Care. I explained the situation and what I was going through with the vehicle, and they suggested to bring the Jeep in to them. I did. Megan, Danny, Marcus and the rest of the crew with perserverance and diligence exhausted every lead until they found what was ultimately the problem, which was the brake power booster. The part was found in New Jersey after some two weeks of trying. After the Christmas and New Year Holiday, the Jeep is fixed and I have the red wagon back for a while longer. They were courteous and considerate in my specific case and even worked with me by giving a discount knowing that if all failed, I would pay for their services rendered and give the car up for donation. Island Care Care is appropriately named. They care and go well above and beyond what any mechanic shop that I have ever experienced in the 19 years owning this vehicle. In an age and society where you don't always get what you pay for in quality and personal attention, they treat people like family. They are BBB rated and ASE certified and I can't say enough for the care and servive they've rendered on my behalf. To anyone reading this review, I highly recommend Island Car Care and their AAA service towing and battery service, both of which I've used. I only wish I knew of their auto service and used them sooner. And I will do so as a customer from here on in for the life of my red wagon as long as I own it...

5

Super friendly establishment!! I came in for an inspection and oil change in middle of the day when it seemed busy and was accommodated. Definitely will be my go to auto repair shop for now on!

5

Great guy, great service. Came super quick to help me out when I was stranded. 10/10 would recommend

5

Island Car Care is comprised of knowledgeable, professional and experienced staff who truly care about their customers. As soon as you walk through their door, you are greeted with a warm smile. They are honest and provide their customers with detailed explanations when repairs are needed. I would not hesitate to use them again for future care repairs.

2

High prices

5

My car broke down in the middle of the road, I called island car care. They came right away, towed my car to the shop and fixed it. Amazing service, affordable price and very professional. Thanks again!!!

5

Nice and friendly staff. Very helpful with my situation.

5

Alsome service great staff

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