Staten Island Auto Repair

For 2001 Mercedes: Driven through large puddle of water. An initial determination should have been made by a car professional that the cost was not worth it to make the car operational. Specifically, by starting the car by charging the old battery or letting me bring the free replacement and running diagnostic on check engine line FIRST not last would have led me to conclude it was not worth $2994 let alone another $1394 that one HONEST step DONE FIRST NOT LAST would have revealed to JUNK and minimize my cost on labor to probably $500 and no parts. Instead, they did a part by part strategy to rebuild the car that would have cost me $10,000 and still no guarantee. Took 16 hours of labor -$2550 to diagnose and replace parts mercedes key $750 (old key worked with charged battery), alternator $641 (old one worked but didn’t charge battery which I told them ahead of time, new battery $310, (told them dead due to sitting and the free replacement of my battery wasn’t acceptable bc they didn’t like that brand), water pump $181, Idle pulley $77, Drive belt $69, Thermostat $88, Coolant $44 and reveal why check engine light is on for -$2200 in parts. But, needs another $2994 from check engine light reveal plus $1341 for brake booster to make the car operate (maybe). THAT COULD HAVE BEEN DETERMINED IN THE FIRST DAY OF THE FIRST HOUR OF DIAGNOSTICS AT A TOTAL COST OF $155 LABOR!!! I blame myself for trusting them. But, I’m going to have the NYS Attorney General’s Office review what took place as I’m out $5000+ and still have a car that doesn’t operate properly… CONTRARY to the “Owner’s Response”- THE TRUTH is that I wanted the car to function or junk it. The cheapest easiest way to make that determination was to do check engine light FIRST NOT LAST which revealed a $$$ amount that would have justified junking it and replacing it. But, per the “honest” Owner it’s all my fault and while I have $5000 to get scammed out of I don’t have money to buy another vehicle. CLEARLY, The Owner wanted to string me along fixing a part here and there to see if the car works at some unknown point in time which is great for the Owner because he thought I was some uneducated fool. In fact, he wanted another $5000 to fix more parts with no guarantee the car would function or pass NYS Inspection. I listed the parts and labor accurately and gave my OPINION how they should have proceeded to make an INITIAL DETERMINATION to proceed with repairs or junk it. UPDATE: The car is dead and the $750 key didn’t work which is no surprise given the battery light error was ON when the car was picked up and shown to the Owner. I wasn’t going in for a simple oil change or other minor job warranting 5 stars. I needed an honest expert mechanic. I foolishly relied on the company’s unanimous 5 star company page which obviously was manipulated as the owner failed to post my 1 star review. I hope the NYS Attorney Generals Office expedites their investigation…

For 2001 Mercedes: Driven through large puddle of water. An initial determination should have been made by a car professional that the cost was not worth it to make the car operational. Specifically, by starting the car by charging the old battery or letting me bring the free replacement and running diagnostic on check engine line FIRST not last would have led me to conclude it was not worth $2994 let alone another $1394 that one HONEST step DONE FIRST NOT LAST would have revealed to JUNK and minimize my cost on labor to probably $500 and no parts. Instead, they did a part by part strategy to rebuild the car that would have cost me $10,000 and still no guarantee. Took 16 hours of labor -$2550 to diagnose and replace parts mercedes key $750 (old key worked with charged battery), alternator $641 (old one worked but didn’t charge battery which I told them ahead of time, new battery $310, (told them dead due to sitting and the free replacement of my battery wasn’t acceptable bc they didn’t like that brand), water pump $181, Idle pulley $77, Drive belt $69, Thermostat $88, Coolant $44 and reveal why check engine light is on for -$2200 in parts. But, needs another $2994 from check engine light reveal plus $1341 for brake booster to make the car operate (maybe). THAT COULD HAVE BEEN DETERMINED IN THE FIRST DAY OF THE FIRST HOUR OF DIAGNOSTICS AT A TOTAL COST OF $155 LABOR!!! I blame myself for trusting them. But, I’m going to have the NYS Attorney General’s Office review what took place as I’m out $5000+ and still have a car that doesn’t operate properly… CONTRARY to the “Owner’s Response”- THE TRUTH is that I wanted the car to function or junk it. “I had no other options” is another fabrication. If I had “no money” how have I have I paid off the credit card with your scam charges. We will let the NYS AG and Chase deal with your WRITTEN responses. The cheapest easiest way to make that determination was to do check engine light FIRST NOT LAST which revealed a $$$ amount that would have justified STOPPING ALL WORK and junking it. But, per the “honest” Owner it’s all my fault and while I have $5000 to get scammed out of I don’t have money to buy another vehicle. CLEARLY, The Owner wanted to “string me along” with a “carrot and stick” con job of fixing a part here and there to see if the car might work at some unknown point in time which is great for the Owner because he thought I was some uneducated fool. In fact, he wanted another $5000 to fix more parts with no guarantee the car would function or pass NYS Inspection per the bottom of the invoice. I listed the parts and labor accurately and gave my OPINION how they should have proceeded to make an INITIAL DETERMINATION to proceed with repairs or junk it. UPDATE: The car is dead and the $750 key didn’t work which is no surprise given the battery light error was ON when the car was picked up and shown to the Owner. I wasn’t going in for a simple oil change or other minor job warranting 5 stars. I needed an honest expert mechanic. I foolishly relied on the company’s unanimous 5 star company page which obviously was manipulated as the owner failed to post my 1 star review. I hope the NYS Attorney Generals Office expedites their investigation…run from this repair shop unless you just need a simple oil change. It’s funny how Mr. Skip the engine light until last which would have stopped all work chooses to flood this place with 5 star reviews. Newsflash it’s not a defense to fraudulent inducement!!!

Excellent service. Quick and efficient, and nice and clean waiting area. Highly recommended.

Excellent service. Quick and efficient, and nice and clean waiting area. Highly recommended.

Im here servicing my Company car right now and i can tell you all the bad reviews are bullshit liars, this will be my 3rd time here. All these 5 star reviews should tell you something! They are an amazing shop and very honest hard working people. If anyone has any doubts come here and see for yourself. I am so happy that i decided to stop here the first time for maintenance on my vehicle a couple of years back. There will always be people out there that you cant please no matter what you do. But its a sin to give these guys a bad review with this amazing service. Keep up the good work guys,will def be bringing my cars here for any repairs needed!

Island car care is great. They made sure my car was running better than new. & Danny was very transparent and helpful in every way he possibly could be.

I got my break pads, rotors and break fluid done on the same day, it was quick and easy, dropped it off by 9:30am, and picked up at 3pm. One thing I like about this place is how friendly the owner( Danny) and the mechanics are, I was explained after that my car had heat spots and told me the risk of not replacing them, I'm glad I changed them here on time for that. This place also uses the top quality parts, and it comes with a higher labor rate. Overall, I would come here again if I need a brand new parts for my car.

Car inspection , oil change snd new tires … ..all done with impeccable professionalism. Thank you, Danny. For a job well done.

Very good work and lots of experience and good parking